Frequently asked questions

Quick answers to the questions we hear most often.

Does HAB really answer 24/7?

Yes. HAB answers every call and chat around the clock — nights, weekends, and holidays — so you never miss a lead because you couldn't pick up.

Can HAB handle more than one call at a time?

Yes. HAB handles multiple conversations simultaneously, so a rush of calls never sends customers to a busy signal or voicemail.

Will HAB sound like a robot?

HAB is trained to talk like your business. You set its tone, persona, and greeting, and it uses natural-sounding voice. See Training HAB to talk like you.

What if HAB can't answer a question?

If something isn't in your Knowledge Base, HAB won't make it up — it will take a message or follow your fallback setting. Adding the missing info to your Knowledge Base prevents it next time.

Does HAB work for my trade?

HAB is built for home-services and contractor businesses — roofing, HVAC, plumbing, electrical, remodeling, painting, handyman, cleaning, and smart home, among others.

Do I need technical skills to set it up?

No. Setup is point-and-click: create a bot, fill in your business info, connect your calendar, and go live. Most owners are up and running in minutes.

Can my team use it too?

Yes. Invite teammates and set their roles in the Team section.

Tip: Can't find your question here? Search the help center from the top of any page, or reach out — see Contacting HAB support.