What is the Knowledge Base?
The Knowledge Base is where you teach HAB about your business. Everything HAB tells a customer — what you do, what you charge, and where you work — comes from here. The better your Knowledge Base, the more accurate and confident your AI receptionist sounds.
Note: Business hours are set on the Business Info tab, not in the Knowledge Base.
Why it matters
HAB doesn't guess. When a customer asks "Do you do tankless water heaters?" or "Do you cover my area?", HAB answers based only on what's in your Knowledge Base. If the information isn't there, HAB can't give a confident answer — and may have to take a message instead of booking the job.
What goes in it
A complete Knowledge Base usually includes:
Services
Everything you offer, described in plain terms.
Pricing
Service call fees, typical ranges, or "free estimates" where it applies.
Service area
The cities or ZIP codes you cover.
Training Data fields
The Training Data section on the Knowledge Base tab includes:
- Business Summary — describe your business and tone
- Top Services — tag list of services you offer
- Service Areas — tag list of ZIP codes or cities
- Pricing Guidance — free-text pricing info
- Unknown-Answer Policy — what HAB should do when unsure
- Additional Guidance — extra instructions for the bot
- FAQs — structured Q&A pairs
Business hours, policies, warranties, and payment info don't have dedicated fields — include them in Business Summary or Additional Guidance instead.
Where to find it
Open the Knowledge Base section (or the Knowledge tab inside your Bot settings, depending on your dashboard). From there you can add, edit, and organize each type of information.
Tip: Treat your Knowledge Base like training a new receptionist. Anything you'd want a front-desk hire to know on day one belongs here.
The next articles show you how to add your services, pricing, service area, and FAQs step by step.
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