What is the Knowledge Base?

The Knowledge Base is where you teach HAB about your business. Everything HAB tells a customer — what you do, what you charge, where you work, your hours — comes from here. The better your Knowledge Base, the more accurate and confident your AI receptionist sounds.

Why it matters

HAB doesn't guess. When a customer asks "Do you do tankless water heaters?" or "Do you cover my area?", HAB answers based only on what's in your Knowledge Base. If the information isn't there, HAB can't give a confident answer — and may have to take a message instead of booking the job.

What goes in it

A complete Knowledge Base usually includes:

• Services — Everything you offer, described in plain terms.
• Pricing — Service call fees, typical ranges, or "free estimates" where it applies.
• Service area — The cities or ZIP codes you cover.
• Business hours — When you're open and when you book appointments.
• FAQs — The questions customers ask you again and again.
• Policies — Warranties, payment methods, emergency availability, and similar.

Where to find it

Open the Knowledge Base section (or the Knowledge tab inside your Bot settings, depending on your dashboard). From there you can add, edit, and organize each type of information.

Tip: Treat your Knowledge Base like training a new receptionist. Anything you'd want a front-desk hire to know on day one belongs here.

The next articles show you how to add your services, pricing, service area, and FAQs step by step.