Adding FAQs so HAB answers customer questions

FAQs let HAB handle the everyday questions that come up before a customer is ready to book. Adding them keeps conversations smooth and builds trust.

Add an FAQ

1. Open the Knowledge Base section and select FAQs.
2. Click Add FAQ in the top-right corner of the FAQ Manager.

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3. In the NEW FAQ modal, enter the question the way a customer would ask it — for example, "Do you offer free trials?"
4. Enter the answer in a short, friendly sentence or two. Use real specifics your customers can act on.
5. Optionally add a category and leave Enabled checked so HAB can use the FAQ right away.
6. Click Save FAQ and repeat for each question you want HAB to handle.

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Once saved, your FAQs appear in the list below. Add three or four to start — each one shows the question, answer, and a green status dot when it's active and synced for your bot.

Good FAQs to start with

• Do you offer free estimates?
• Are you licensed and insured?
• Do you handle emergencies / after-hours calls?
• What payment methods do you accept?
• Do you offer any warranty or guarantee?
• How soon can someone come out?
• Do you charge a service call fee?

Write answers customers can act on

• Keep each answer to one or two sentences.
• Use real specifics ("Yes — we offer 24/7 emergency service for an after-hours fee of $95").
• Avoid contradicting other parts of your Knowledge Base.

Tip: Spend ten minutes listening to your recent Conversations. The questions HAB struggled with are exactly the FAQs you should add next.

As you add FAQs, HAB resolves more questions on its own — which means more conversations end in a booked appointment instead of a callback.