Best practices for accurate AI answers

HAB is only as accurate as the information you give it. Follow these best practices to keep answers reliable.

Be specific

Vague entries lead to vague answers. Instead of "We do HVAC work," list each service: "AC repair," "furnace installation," "duct cleaning," "thermostat replacement." Specific details help HAB qualify the right jobs.

Keep information current

Out-of-date info is the most common cause of wrong answers.

• Update pricing whenever your rates change.
• Add or remove services as your business changes.
• Adjust your service area when you expand or pull back.
• Refresh hours around holidays and seasonal changes.

Avoid contradictions

If one place says "free estimates" and another says "$89 service call," HAB may give inconsistent answers. Review your Knowledge Base periodically and make sure every entry agrees.

Match how customers actually ask

Write FAQs and service names using the words your customers use, not industry jargon. Customers say "AC is blowing warm air," not "evaporator coil fault."

Review real conversations

Open the Conversations section regularly and look for moments where HAB hesitated, took a message, or gave a weak answer. Each one points to something to add or fix.

Tip: Set a recurring reminder — once a month — to review your Knowledge Base and recent conversations together. Ten minutes of upkeep keeps your conversion rate high.

Note: Changes to your Knowledge Base take effect on the next conversation. There's nothing to redeploy.