Training HAB to talk like you

Customers respond best when your AI receptionist sounds like your business. HAB can be trained to match your tone and personality.

Set the tone and persona

In the Bot section, open Personality (sometimes labeled Tone or Persona).
Choose a tone that fits your brand — for example Friendly, Professional, or Casual.
Add a short persona description, such as "A polite, upbeat front-desk coordinator for a family-owned HVAC company."
Optionally add phrases you say often (or words to avoid) so HAB matches how your team really talks.

Write your greeting

Your greeting sets the first impression. A good greeting:

Names your business so callers know they reached the right place.
Sounds welcoming and human.
Invites the caller to explain what they need.

Example: "Thanks for calling Bright Electric! I can help you book a visit or answer a quick question — what's going on today?"

Set business hours

Under Business Hours, enter your open days and times. This controls which appointment slots HAB offers and how it responds after hours (for example, "We're closed right now, but I can book you for first thing tomorrow.").

Tip: Train like you'd onboard a new front-desk hire. The more real examples you give — how you greet people, how you describe your services — the more natural HAB sounds. Update it whenever your messaging changes.

After training, run a quick test call to hear how it sounds and adjust until it feels like you.