Setting up voice vs chat

HAB works across two channels: voice (phone calls) and chat (your website widget or messaging). Both are active by default — there are no on/off toggles.

Voice

Voice lets HAB answer your phone calls in a natural-sounding voice.

In the Bot section, open Call Settings.
Assign the phone number HAB should answer (provision a new number if needed).
Go to Bot Settings to choose a voice, emotion, speed, and volume for your bot.
Use Test Audio with Current Settings in Bot Settings to preview how your bot sounds.

Call Settings — the US phone number assigned to your bot so customers can call your agent directly.

Chat

Chat puts HAB on your website so visitors can ask questions and book without calling.

Open Chat Settings in the Bot section.
Copy the embed snippet and paste it into your website (or send it to your web person).
Customize the widget title, greeting, quick action buttons, and description to match your site.

Chat Settings — set the bot title, first message, and quick action buttons visitors tap to start a conversation.

Running both

Most businesses run both so no lead is missed, whichever way they reach out. HAB keeps the same persona and Knowledge Base across channels, so the experience stays consistent.

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