Setting up voice vs chat

HAB works across two channels: voice (phone calls) and chat (your website widget or messaging). You can run one or both.

Voice

Voice lets HAB answer your phone calls in a natural-sounding voice.

1. In the Bot section, open the Voice settings.
2. Toggle Voice on.
3. Assign the phone number HAB should answer (provision a new number in Settings if needed).
4. Choose a voice and speaking style that fit your brand.
5. Save and place a test call to hear it live.

Use voice when most of your leads call you, or when you simply can't pick up during jobs.

Chat

Chat puts HAB on your website so visitors can ask questions and book without calling.

1. Open the Chat settings in the Bot section.
2. Toggle Chat on.
3. Copy the embed snippet and paste it into your website (or send it to your web person).
4. Customize the widget color and welcome message to match your site.

Use chat to capture visitors who'd rather type than call, especially after hours.

Running both

Most businesses turn on both so no lead is missed, whichever way they reach out. HAB keeps the same persona and Knowledge Base across channels, so the experience stays consistent.

Note: Voice and chat share the same Knowledge Base and personality. Update your business info once and it applies everywhere.