Conversations
Review call and chat transcripts.
3 articles
Reviewing call and chat transcripts
Read exactly what HAB said and how customers responded — a full transcript of every call and chat, searchable and timestamped.
Listening to call recordings
Play back the audio of any call HAB handled to hear tone, pacing, and exactly how the conversation went.
Understanding AI performance metrics
Make sense of response time, fallback rate, and other signals that tell you how well your AI receptionist is performing.